Shipping policy

Our shipping policies for domestic (Japan) and international shipping:

After your payment has been processed we will forward your order to shipping.
Please allow 2-5 working days (holidays and weekends excluded) for processing your order.

Standard shipping:
We offer free standard delivery on all our domestic orders orders. International orders under 15001JPY will be charged 1200JPY, which will be applied automatically at check out. 

We currently do not offer express shipping.

Taxes:
The customer pays for any import taxes that might be added once the package reaches the destination country.

Shipping time:
After your shipment has been processed:
Japan - Within 7 days after being shipped.
International - 14-20 working days.

Due to covid-19 our international shippings could be delayed with 14-20 working days. We apologize in advance. 

Wrong address, orders not collected:
Please note that it is the customers responsibility to make sure the right address is given at check out. In case of correction of your address after order has been placed please contact us at contactshopsilkes@gmail.com within 24 hours from placing your order.
If the parcel is not collected after being delivered and ends up having to be returned the customer will be charged for the return fee.

Returns:
We do not accept returns.
In case of your order showing up broken or defected please check our "refund policy" for more information.

Cancel order:
If you want to cancel your order please contact us within 24 hours from placing your order.

 

 

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