FAQ

 

Can I return my items?
Due to hygiene reasons we do not accept returns of our accessories. If you are unhappy with your product, or have any questions or concerns, do not hesitate to contact our customer service, who will be more than happy to figure it out with you.
Contact us at contactshopsilkes@gmail.com

Can I wash any of my Silkes products?
We do not recommend you to wash any of our products, as there is a high risk that the dye of the textile will bleed. In case of small accidents we recommend that you to spot clean with a damp towel.

Can I use your hair bows on babies?
As with anything you use on your child, please only use our bows with adult supervision. The bows are made from small parts which may be pulled apart and cause choking. The clips on the bows are lined with ribbon to be as gentle as possible on the hair of even the smallest ones. You assume any and full responsibility for the safety of your child.

Where do you ship from?
All made and shipped from Japan.

Where are your kimonos from?
All our kimonos are pre-loved and sourced in Japan from various auction houses and other vintage shops.

My product arrived broken, what do I do?
Please contact us as soon as possible at contactshopsilkes@gmail.com

 

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